Our watch repairs department provides an extensive range of services which include : –
– Service & overhaul
– Dial Restoration
– Case / Band Polish and Clean (Remove Scratches)
– Standard & Sapphire Glass replacement ( Hand Cut if size not available)
– Water Resistance test ( We use the latest Computerised Pressure Testing equipment ) includes report / Seal replacements
– Crown & Stem repairs
– Circuit Repairs
– New Movements
– Mechanical Timing Adjustment
– Watch Band Replacement – Genuine Leather & Metal bands available
– Watch Battery Replacement, we provide a 1 year guarantee on all our batteries
Our watch repair department specialise in all timepieces
Mechanical / Automatic watches,
Quartz watches ,
Please click below to download the Watch repair quotation request form,print and fill out the details and place inside your parcel with your watch and post out or visit one of our branches in store with your form.
Contact Number – 02 9746 1922 (10am – 5pm) Monday to Friday
Service Drop-Off Branches
Rhodes Store – 02 9736 1175
Broadway Store – 02 9212 3633
North Ryde – 02 9889 0692
Q & A
How much does it cost for a battery change ?
The price of the battery will vary depending on the movement of the watch, the technical skill required and the brand of battery fitted, it’s recommended to bring in the watch for a quote. Prices start from $20.00
How long does it take to service a watch ?
The service is undertaken by qualified and skilled watchmakers at our service centre in a timely manner occasionally the workshop will need to order parts to complete the service which can take from few days ,weeks or months to source locally or overseas. If there is no parts required most watches will be complete within 1- 2 weeks. After the service is complete the workshop will test the timing over a few days to make sure its working
Does my watch require a pressure test ?
Most manufacturers recommend the seals are checked/replaced every 12 month for it to have the maximum resistance to water pressure. Seals gaskets are there to keep moisture and dust from entering the movement. If you dont replace the seals , they will eventually get worn, dry and break risking movement damage.
Does the watch repair come with a warranty ?
We provide a 12 month warranty on most of our repairs , this will cover the work completed and not parts which have not been repaired or replaced or any other unrelated issues which arise.
How can i repair my watch if i live interstate ?
We will be able to arrange a postal address to send the watch , our watchmakers will assess the watch and provide a quote. We will repair the watch and send back (INSURED) to you.
How long does it take to get an estimate ?
The day we receive your watch, it is processed, photographed, and categorized for the proper diagnosis. Estimates can take as few as two to three days. However, there are times we may need to reach out to the manufacturer to find availability and pricing of necessary parts. This can add some time to the estimation process. The moment we have all the answers, we will advise of the estimate to your email or by phone.
The Watchmakers Code for Watch Repairs
We will not knowingly mislead, deceive or defraud the public.
We will not advertise in any manner that is untruthful or misleading.
We will not knowingly represent a timepiece to have been overhauled unless it has been properly cleaned and regulated.
We will not knowingly represent to the public that certain parts are required for a timepiece which are actually unnecessary in the repair to be performed.
We agree that it is unethical to perform any unworkmanlike or unskilled timepiece repairs.
We agree to conduct myself in my business in such a manner as will reflect credit to myself, my fellow professionals, and the entire industry.
Link to the Federation of the Swiss Watch Industry –http://www.fhs.swiss/eng/homepage.html